Privacy Policy

Salamanders Grove LLC ("Salamanders Grove") is an herbal care business based in Campobello, South Carolina. Our website provides product information, allows customers to contact us, supports online purchases, and may allow customers to receive product news and promotional communications.

Depending on how you use the site, we may receive information such as your name, contact information, shipping information, order and product details, messages you send through the contact form, and information connected with marketing preferences.

The website and the services that support it may also receive limited technical information needed to operate, secure, and optimize the site, such as device or browser information, session information, security logs, form-validation data, and similar technical records.

We receive information when you submit a form, place or begin an order, communicate with us, choose to receive marketing communications, or otherwise provide information through the website. Some technical information may also be collected automatically by the website or by service providers that support the site and checkout process.

We may use information to respond to questions, process and support orders, provide shipping or order updates, maintain business and transaction records, protect the website from spam or misuse, support site operation, and communicate with customers about Salamanders Grove products or promotions where appropriate.

Salamanders Grove uses Shopify to support online shopping and checkout. When you place an order, information needed to complete the transaction may be processed by Shopify and by payment, shipping, or other service providers involved in the order. Payment-card information is handled through the checkout and payment services rather than stored as raw card data on the Salamanders Grove website.

We may receive and keep order information needed for fulfillment, customer service, business records, and other legitimate business purposes.

Salamanders Grove may send product news, seasonal updates, launch information, sales, or other promotional communications to customers who have chosen to receive them or where otherwise permitted by law. Marketing emails should include a way to unsubscribe.

The site and the services that support it may use cookies or similar technologies needed to operate, secure, and optimize the website and checkout experience. Salamanders Grove does not currently intentionally add separate advertising pixels or standalone analytics services to the website. Service providers such as Shopify may use cookies or similar technologies as part of providing their services.

Website forms and services may use tools such as form validation, anti-spam fields, rate limiting, security logs, or challenge tools to help prevent spam, fraud, and misuse.

We do not directly sell personal information for money. We may provide personal information to service providers that help us operate the website or business, such as hosting, Shopify and payment services, shipping providers, email services, security services, or other vendors needed to provide or support the services you request. Those service providers may handle information under their own privacy practices and applicable law.

We may also disclose information when required by law or when reasonably necessary to protect the website, our business, our customers, or others.

We keep information for as long as it is reasonably needed for the purpose for which it was collected, including order support, customer service, business records, tax or legal requirements, security, and fraud prevention.

You may contact us to ask about personal information connected with you, or to request a correction or deletion where applicable. Some information may need to be retained for legal, tax, transaction, security, or business-record purposes.

You can also unsubscribe from marketing emails using the unsubscribe option provided in those messages.

This website is intended for adult customers. Salamanders Grove does not knowingly collect personal information from children for their independent use of the site.

We use reasonable measures intended to protect information handled through the website and the services that support it. No website or online service can guarantee absolute security.

We may update this Privacy Policy when our website, services, or privacy practices change. The effective date at the top of the page should identify the current version.

For privacy questions or requests, please use the contact form on the Salamanders Grove website.