Privacy Policy

Salamanders Grove is a veteran-owned herbal care business based in Campobello, South Carolina. This website is intended to provide product information, collect contact requests, process order-related submissions, manage newsletter signups, and support customer service.

We may collect the following categories of information: name, email address, shipping address, order details, product selections, newsletter signup information, customer service messages, technical data needed to operate the website, and records of privacy or marketing consent. We may also collect basic anti-spam and security information such as form timestamps, IP-related security logs, and honeypot validation events when necessary to protect the site.

We collect information directly from you when you fill out forms, request contact, join the email list, place or begin an order, communicate with us, or otherwise interact with the site. We may also collect limited technical information automatically through essential website functions, server logs, and security tools.

We use information to respond to customer questions, process and fulfill orders, send order-related emails, maintain customer records, provide shipping updates, manage inventory, protect the website from abuse, improve customer support, maintain legal and tax records, and send marketing emails only where you have given the required permission.

This build includes a Square placeholder only. When a live payment processor is added, payment information should be handled by the payment provider and not stored as raw card data on the Salamanders Grove website. Order details, customer details, and fulfillment records may still be stored by Salamanders Grove for business operations.

If you join the email list, Salamanders Grove may send product news, seasonal updates, launch notices, and related brand communications. You should provide a clear unsubscribe method in every marketing email. Newsletter signups should be stored with the date, source, and consent record where practical.

Forms on this website may use a honeypot field, consent checkbox, server-side validation, rate limiting, email validation, CAPTCHA or challenge tools, and security logging to reduce spam, fraud, and abuse. These measures help protect both Salamanders Grove and its customers.

Essential cookies or similar technologies may be used for core website operation such as cart functionality, session continuity, and security. If analytics or advertising tools are added later, this policy should be updated to explain what tools are used, what they collect, and what choices are available to users.

We do not sell personal information. We may share information only with service providers that help operate the website or business functions, such as email delivery, hosting, payment processing, shipping, security, or database services, and only to the extent reasonably necessary for those services.

We keep information for as long as reasonably needed for customer service, order support, legal compliance, tax records, fraud prevention, and internal recordkeeping. Retention periods should be reviewed periodically and reduced where practical.

You may request access to, correction of, or deletion of certain personal information, subject to applicable legal obligations and business recordkeeping requirements. You may also unsubscribe from marketing communications at any time.

This website is intended for adult customers. Salamanders Grove does not knowingly collect personal information directly from children for independent use of the site.

No website can promise absolute security, but Salamanders Grove should use reasonable technical and organizational safeguards, including secure hosting, strong passwords, access controls, software updates, spam protection, encrypted connections, and limited access to customer information.

This policy may be updated as the business, website features, legal requirements, or service providers change. The effective date should always reflect the current version.

Privacy requests and questions may be submitted through the website contact form. You can also provide a dedicated privacy email later if you decide to add one.